What are the essential things you need to help someon adopt your product? Because the first few uses define their experience.
As a User Experience consultant for many years, I’ve worked with several large companies. Well-established companies staffed with smart and motivated people. However, in almost all these cases, it has been challenging to deliver great customer experiences without first solving internal issues. Over the years, I’ve observed that there are a few that are always …
Mint’s customer support email shows how it can be a valuable tool in customer engagement and loyalty and not just retention.