Create customer aligned experiences
Today’s consumer embraces companies whose customer experiences align with their needs.
How do you transform your team – and your company – to manage the ever-increasing pace of changes in technology and customer expectations.
Especially as your launch windows get smaller. And your wishlists only get longer.
Relying on agencies usually requires big budgets and compromising on speed.
There’s a way to become a nimble, customer-centric culture.
A practical training approach that helps multi-functional teams solve tough problems on their own. Every day.
Problems I help solve
Customized Training Options
Focused workshops that help your team learn how to efficiently solve customer-facing problems. A few of the workshops I have conducted:
- Customer Journeys (persuasion-focused)
- Customer on-boarding
- Conversion optimization
- Experience principles creation
- Persuasion blueprints creation
CX Pilot Engagement
How can I help?
I bring everyone together by caring about their success - personal and professional
Why work with me
What you see is what you get. A transparent, ego-free individual who cares about your sucess.
Keep it Simple
Simple words, stories and metaphors to make important experience concepts stick
A common vision
Get team members and executives on the same vision for the customer experience
Bust myths & opinions
Bring clarity on customer needs and actions, while busting myths, opinions, and hidden biases
Leave experts behind
Share my knowledge and mentor people to create future user experience experts