Customer Experience Strategy

Customer experience strategies that deliver a competitive edge

Customer Experience Strategy Consulting

Adapt to the customer of tomorrow

How does your customer experience strategy adapt to changing consumer behavior? How do you create simple and seamless customer journeys? For prospects and customers.  How do you make decisions on emerging technologies like AI and Voice?

Get help from a customer experience strategist who has helped clients create digital focused experience strategies – across a wide spectrum of user segments.

Create a strategy and experience roadmap that helps guide and differentiate your company from a set of me-too competitors. Then learn how to keep it relevant in face of changing technologies and user needs.

  • Customer experience strategies that help you adapt to changing behavior
  • Architect channels to create seamless customer journeys
  • Bring customer-centric thinking into your teams
  • Understand how to create/grow UX expertise internally
  • Create phased roadmaps to manage time and resources

US marketing leaders who actively map the customer journey

Source: Salesforce Annual State of Marketing, 2016

Types of Client Engagements

An approach geared to transition from what it is today to what could be tomorrow

Customer Experience Strategy

Customer  experience principles, strategies and concepts

Channel Architecture

Optimize your ecosystem to create seamless customer journeys

Experience Roadmaps

Prioritized roadmap to optimize and enhance your customer experience

Customer Centric Processes

Design techniques to sync your brand goals with customer needs

Customer Journey Mapping

Map opportunities, gaps and triggers for your target consumer

Customer Experience Readiness

Identify gaps in skills, team structure and existing workflows

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Clients

What really makes Subir so special is his ability to tie user experience to the broader business' needs. I only wish I could get to work with him more.
Chris Chaya
Subir is a supremely talented UX expert with deep experience creating multi-channel solutions for iconic global brands. He's also incredibly easy to work with.
Kareem Fahmi

Customer Experience Strategy Trends