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Bite-size UX: One-on-one research vs Focus Groups

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9 Reasons large companies fail to deliver a great customer experience

Customer Journey

Must Read: HBR on shortening sales cycles by using customer journeys

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What can a cabbie teach us about conversion

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Mint customer support email tear-down

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User Experience survey results

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Did poor usability create a near-fatal accident in the sky?

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UX and the experiential marketing organization

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Text Messages are Data and 9 other mobile myths

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Does the “fold” still matter?

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