Commentary on recent research with a perspective from a UX consultant and trainer. Mapping customer
As a User Experience consultant for many years, I’ve worked with several large companies. Well-established
Commentary on recent research with a perspective from a UX consultant and trainer. Mapping customer
When a new visitor first loads your page, there is an anticipation. Something brought them
As people’s attention spans drop, and options for their distractions explode, how do you get
Mint’s customer support email shows how it can be a valuable tool in customer engagement and loyalty and not just retention.
The goal of my recent survey was to understand how UX is being used by professionals in business settings.
Today the JTB released a report that the 2011 ANA incident was far more dangerous
CMOs, Chief experience officers and global Brand managers are increasingly acting as the orchestrators, assembling cross-functional teams to enhance the customer experience.
UX Mag covers the 9 myths of mobile well from the perspective of Pre-iPhone days.My favorites are: #2 Before the iPhone, We All Carried Flip Phones
How can you use the fold to deliver a better experience for users and better outcomes for business?