7 Step Process for Painless Customer Onboarding Table of Contents A. Prospect Stage 1. Explain yourself, in English please Growth-hacking is in
9 Reasons large companies fail to deliver a great customer experience As a User Experience consultant for many years, I’ve worked with several large companies. Well-established
Must Read: HBR on shortening sales cycles by using customer journeys Commentary on recent research with a perspective from a UX consultant and trainer. Mapping customer
The 7 mission-critical UX best-practices to reader engagement When a new visitor first loads your page, there is an anticipation. Something brought them
What can a cabbie teach us about conversion As people’s attention spans drop, and options for their distractions explode, how do you get
Mint customer support email tear-down Mint’s customer support email shows how it can be a valuable tool in customer engagement and loyalty and not just retention.
User Experience survey results The goal of my recent survey was to understand how UX is being used by professionals in business settings.
Did poor usability create a near-fatal accident in the sky? Today the JTB released a report that the 2011 ANA incident was far more dangerous
UX and the experiential marketing organization CMOs, Chief experience officers and global Brand managers are increasingly acting as the orchestrators, assembling cross-functional teams to enhance the customer experience.
Text Messages are Data and 9 other mobile myths UX Mag covers the 9 myths of mobile well from the perspective of Pre-iPhone days.My favorites are: #2 Before the iPhone, We All Carried Flip Phones
Does the “fold” still matter? How can you use the fold to deliver a better experience for users and better outcomes for business?